In the Service Revolution workshop you will ...

... discover a comprehensive company-wide framework, designed to help you significantly improve the quality of service you deliver to your customer, whilst avoiding some of the pitfalls that threaten all organisations today, which in turn will lead to an increase in customer satisfaction & delight, retention & revenue!

You'll also receive a downloadable book for the workshop to help you take notes for the various systems and frameworks that I'll be sharing.

After Service Revolution Workshop You'll Be Able To ...

Significantly improve the quality of service you deliver to your customer, leading to a natural increase in their satisfaction.
And ultimately, increase customer delight, retention and loyalty, leading to an increase in customer revenues.
Automate internal processes, so you can bring new, profitable services to market faster and with greater ease than ever before.
Reduce your overall costs to serve, so increasing operational efficiency and overall profitability.
Collaborate across your organisation & wider eco-system, to achieve on-going successes and investment returns in your digital transformation journey.
Stay focused on real-world business outcomes, so you no longer have to worry about how to start, or where to go next, for greatest returns and impact.
Shift the mental blocks that are stopping your organisation from exceeding CEO and Board expectations.
Become known as an inspirational leader capable of delivering lasting change for your business.

Service Revolution Is For You If You Want To..

Grow your revenues by delivering even better customer service than you do today.
Be seen as an industry authority & strong leader.
Reduce operational costs and increase productivity, without increasing complexity or overall risk.
Be recognised as a successful business leader capable of growing an organisation whilst continuing day-to-day running of the business.
Become the go-to person in your industry for driving significant change.
Have a greater impact on your teams, network groups and the wider social community.
Help your organisation become more self-sufficient.
Demonstrate how business can contribute to solving some of the world's more global challenges.

Why is it FREE?

For complete transparency, Service Revolution is FREE to attend because once you learn what other companies have done to transform their service, you may still want to attend the full, more detailed course and also use me to help you implement the approach that I share with you. If so I would be delighted to work with you more closely.

However you do not need to buy any of my courses or coaching services. In fact, I encourage you to attend this virtual presentation, make copious notes and implement what I show you, because it will rapidly accelerate the growth of your business, through significantly improving the quality of your customer service.

Why is it FREE?

For complete transparency, Service Revolution is FREE to attend because once you learn what other companies have done to transform their service, you may still want to attend the full, more detailed course and also use me to help you implement the approach that I share with you. If so I would be delighted to work with you more closely.

However you do not need to buy any of my courses or coaching services. In fact, I encourage you to attend this virtual presentation, make copious notes and implement what I show you, because it will rapidly accelerate the growth of your business, through significantly improving the quality of your customer service.

About Your Presenter

Johann Diaz is an MBA-qualified strategist, evangelist and practitioner in the world of Service Transformation & Service Excellence for businesses of all shapes and sizes.

With a first degree in Electronic Engineering and a client-side career that has led him through experiences in Customer Service, Field Service, Operations Management, IT Service, Product Marketing, Commercial Management, Strategy Development and Executive Leadership, to Head of Consulting Practice, Executive Strategist and Director of Value Consulting, in consulting & supply-side organisations, Johann brings to his clients over 3 decades of real-world experience, from many perspectives.

Having spoken at numerous conferences and industry events and having been featured in the Sunday Times Education Supplement and guest lectured several times on the Executive MBA Program at Henley Business School, Johann's insights have been shaping the future of Service Strategy, Transformation & Delivery, since the early 2000's.

With phrases like 'End to End Service', 'It's All about Service!' and 'Service Revolution' that he's coined over time, Johann evangelizes the ethos of 'exceptional customer service' in all his teaching.

He is founder of the The Service Revolution Academy and has synthesized all his career experiences into comprehensive teaching, coaching and advisory programs, in order to impact the business world in a bigger way.

About Your Presenter

Johann Diaz is an MBA-qualified strategist, evangelist and practitioner in the world of Service Transformation & Service Excellence for businesses of all shapes and sizes.

With a first degree in Electronic Engineering and a client-side career that has led him through experiences in Customer Service, Field Service, Operations Management, IT Service, Product Marketing, Commercial Management, Strategy Development and Executive Leadership, to Head of Consulting Practice, Executive Strategist and Director of Value Consulting, in consulting & supply-side organisations, Johann brings to his clients over 3 decades of real-world experience, from many perspectives.

Having spoken at numerous conferences and industry events and having been featured in the Sunday Times Education Supplement and guest lectured several times on the Executive MBA Program at Henley Business School, Johann's insights have been shaping the future of Service Strategy, Transformation & Delivery, since the early 2000's.

With phrases like 'End to End Service', 'It's All about Service!' and 'Service Revolution' that he's coined over time, Johann evangelizes the ethos of 'exceptional customer service' in all his teaching.

He is founder of the The Service Revolution Academy and has synthesized all his career experiences into comprehensive teaching, coaching and advisory programs, in order to impact the business world in a bigger way.

John Drummond

Deputy Director, HMRC

“Johann’s experience of service transformation allowed us to, not only better-exploit our technology capability, but it also helped identify, quantify and realise how our wider organisation could be successful in our desire to deliver even better service, whilst optimising operational costs."

Rob

Walker

as IT Transformation Director, Serco

“Johann helped us achieve something we’d never done before – stand up a new way of working within a few short weeks, 100% focused around the quality of service we were delivering to our customer."

David Blackwood

as CTO, Capgemini

“Johann’s leadership and coaching enabled us to win & deliver the largest Service Transformation program we had ever won.

An evangelist and thought leader at heart, his passion for transforming service delivery and the wider service experience keeps customers focused to deliver for themselves."