Transform Your Service Strategy with Proven, Expert-Led Courses & Coaching

Welcome to the Service Revolution Academy

In today’s competitive marketplace, knowledge alone isn’t enough—success comes from action. The Service Revolution Academy is committed to helping senior business leaders of small & medium-sized organisations not just learn, but implement and sustain transformative service strategies.

Why is that important? Because

Our core offering, the Service Revolution Masterclass Program, is designed to support you through every stage of your service transformation journey with hands-on coaching & advisory programs, and actionable frameworks, developed over 35 years, that drive real, measurable results.

AT SERVICE REVOLUTION ACADEMY WE TALK ABOUT:

OPERATIONAL EFFICIENCY & COST REDUCTION

Balancing operational efficiency with cost reduction is a major concern. Perhaps you are being tasked with streamlining processes while ensuring the business remains financially healthy.

DIGITAL TRANSFORMATION & TECHNOLOGY ADOPTION IS KEY

The need to stay competitive drives the demand for digital transformation. However, navigating technology implementation, such as AI, automation, IoT, or various enterprise-wide systems, while managing legacy systems, is complex.

CUSTOMER EXPERIENCE & SERVICE EXCELLENCE

Customer expectations continue to rise, and delivering a seamless, personalized experience across multiple touchpoints is critical. Leaders must find ways to reduce friction in customer interactions.

SCALING OPERATIONS WITHOUT COMPROMISING QUALITY

You may be facing the constant struggle of scaling up operations in response to desired growth, without reducing service quality, overburdening existing resources or increasing overall business risk.

CUSTOMER RETENTION vs CUSTOMER ACQUISITION

Balancing the efforts between retaining existing customers and acquiring new ones is often tricky. Leaders must focus on delighting their existing customers while still expanding their new customer base.

AGILITY & FLEXIBILITY

All companies need to adapt quickly to market changes, economic shifts, or competitive pressures. Small & medium-sized enterprises however, often lack the resources and flexibility to pivot swiftly.

SUBSCRIBE TO OUR NEWSLETTER

Sign-up Now for Exclusive Service Leadership Content

Learn in the way that suits you best

We know everybody learns in a different way - that's why we support you in different ways

Courses Focused on Implementation, Not Just Information

At the Service Revolution Academy, we go beyond traditional training. Our programs are deeply integrated with implementation activities, ensuring that the strategies you learn are effectively applied within your organisation.

We support you with practical tools and methods that enable you to execute and sustain change, leading to long-lasting improvements in service delivery.

We don't want to give you more 'shelf-ware'!

Group and Individual Coaching for Lasting Impact

We understand that every organisation faces unique challenges.

Our group and individual coaching programs provide personalised guidance, helping you navigate complex service initiatives and overcome specific hurdles.

Whether you need strategic advice, hands-on support, industry research, or ongoing mentorship, our experts are here to ensure your success at every step.

Collaborative Implementation Programs

Our approach is grounded in collaboration. Through our peer advisory groups and mastermind sessions, you’ll work alongside other business leaders who are on the same journey.

These groups serve as a sounding board, offering fresh perspectives and shared experiences that enrich your implementation process. Together, you’ll develop and refine strategies that are tested and proven in real-world scenarios.

Sustainable Organisational Change

The true measure of success lies in sustaining the changes that are made.

Our programs are designed to help you build a robust AI-enabled service infrastructure that not only meets today's challenges but also adapts to future demands. With a focus on continuous adaptability and innovation, we empower you to maintain service excellence long after each program ends.

What Others Say

John Drummond

HMRC

“Johann’s experience of service transformation allowed us to, not only better-exploit our technology capability, but it also helped identify, quantify and realise how our wider organisation could be successful in our desire to deliver even better service, whilst optimising operational costs."

Deputy Director, Enterprise Platforms
HMRC

Rob

Walker

whilst at Serco

“Johann helped me achieve something we’d never done before – stand up a new way of working within a few short weeks, 100% focused around the quality of service we were delivering to our customer."

IT Transformation Director
Serco

David Blackwood

whilst at Capgemini

“Johann’s leadership and coaching enabled us to win & deliver the largest Service Transformation program we had ever won.

An evangelist and thought leader at heart, his passion for transforming service delivery and the wider service experience keeps customers focused to deliver for themselves."

Chief Technology Officer
Capgemini