VIP Masterclass for Senior Business Leaders
Deliver More, Spend Less - The Path to Customer Service Excellence
Explore the secrets to delivering high-value service
at lower costs
Maximise Revenues
Reduce Cost to Serve
Increase Profitability
Why Attend?
82%
Customers expect immediate problem resolutions!
Hubspot 2024
96%
Will abandon a company because of bad customer service!
Hyken 2020
78%
Want more personalised support than ever before!
Hubspot 2024
Special Offer
Normal Price £1950 + VAT
Todays Price Just £295 +VAT
McKinsey, 2023
Harnessing Customer Service as a Growth Engine
Are you ready to drive business growth by transforming Customer Service and Operational Efficiency using AI, Automation & IoT - without throwing out legacy tools, spending a fortune or taking too long?
Join our two amazing speakers who take you through their own experience of transforming service & implementing lasting change in business.
14th January 2025
9:30 AM
Greenlands Campus, Henley Business School, Henley-on-Thames, Oxfordshire,
RG9 3AU
This 1-day VIP Masterclass is a must-attend event for senior business leaders looking to drive business growth through the transformation of their customer service and range of services.
Led by Johann Diaz and Mark Vincent, this exclusive workshop introduces two powerful frameworks - the Customer Service Revolutionizer® and the High Impact Changemaker®. Attendees will learn how to navigate business complexities, accelerate success, and achieve 'service-led business growth', through powerful, new proprietary frameworks.
Why is this important?
Because 'Service' is the ultimate differentiator in today's technological world!
With decades of combined experience from industry leaders, this event offers valuable, actionable insights that will transform your organization. Register now to secure your spot at this exclusive event.
Decades of Experience Rolled Up Into One Day
Networking With Like Minded Industry Professionals
5 Hours Of Strategic Advice For Your Business Growth
DURING THIS TRAINING, WE WILL SHARE HOW TO:
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Develop a Service Mindset and Service Culture across your organisation
-
Leverage a pragmatic blueprint to successful transformation of Service
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Unlock hidden secrets to introducing new revenue streams in your organisation
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Increase the success rate of transformation programs that would otherwise fail
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Bust the numerous 'silo's' existing across your Service Value Chain
Brands we've been privileged to work with include
The "Customer Service Revolutionizer®" and "High Impact Changemaker®" have been developed over many years working with the likes of these and other similar companies.
Hurry! Early Bird Tickets Run Out In Just:
We have limited seats for this event, and the demand for more information has been rising everyday. The tickets are going to go very quickly, so get them whilst they are still available here.
DAYS
HOURS
MINUTES
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Your Speakers
Meet our speakers for the event. Learn from them how to start transforming the service you deliver to your customers and also how to generate potentially new revenue streams through new services.
Johann Diaz
Founder & Chief Strategy Officer, Service Revolution Academy
Johann brings over three decades of experience at the forefront of technology-enabled Service Transformation.
An MBA graduate from Henley Business School, with a first degree in Electronic Engineering, his career has taken him from Customer Services Manager to Chief Operating Officer and from Executive Strategist to Director of Value Engineering.
Mark Vincent
Founder, Applied Change
Mark is a highly respected Change Leader, Behaviour Change Coach, and Speaker with over 25 years dedicated to guiding leaders through business change and transformation.
In 2010, Mark established Applied Change, building on his extensive experience in change. Collaborating with the University of West of England, he has since developed innovative tools and frameworks that help leaders to reduce resistance, increase engagement and deliver more impactful change.
WHAT CUSTOMERS ARE SAYING
Johann’s experience of service transformation allowed us to, not only better-exploit our technology capability, but it also helped identify, quantify and realise how our wider organisation could be successful in our desire to deliver even better service, whilst optimising operational costs.
John Drummond
Deputy Director, HMRC
Mark combines that rare blend of excellent people skills (he is an exceptional listener), with a strong professional background in leading change, and, finally, the critical ingredient of understanding exactly which approaches to deploy in order to best support and deliver your change initiative successfully.
Louise Welch
Global Operations Director, Playstation
Join Us at Greenlands, Henley-on-Thames
There are limited tickets available, and the event is going to be sold out. So, get your tickets before it's too late and join us at the beautiful location of the Henley Business School* on the banks of the River Thames in Oxfordshire - a location highly conducive to executive reflection & learning.
14th January 2025 from 9:30 AM
* This event is being run independently of Henley Business School
