1 Day VIP Masterclass
Transform Your Service; Drive Business Growth.
Proven Strategies Revealed.
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Grab Your Tickets Before They Are Gone
Just a handful of highly discounted tickets remain
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Transforming Service, Driving Growth
Exclusive Masterclass for senior business leaders ready to drive business growth by transforming Customer Service and Operational Efficiency using AI, Automation & IoT.
Join our 2 amazing speakers who take you through their own experience of transforming service & implementing lasting change in business.
16th October
10:00 AM
Greenlands Campus, Henley Business School, Henley-on-Thames, Oxfordshire,
RG9 3AU
Don't Miss This Event
2 Highly Experienced Business Leaders As Speakers
Networking With Like Minded Industry Professionals
5 Hours Of Insane Value Towards Your Growth
Event Starts In:
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Why Attend?
The 1-day VIP Masterclass is a must-attend event for senior business leaders looking to drive business growth through the transformation of their customer service and range of services. Led by Johann Diaz and Mark Vincent, this exclusive workshop introduces powerful frameworks like the Customer Service Revolutionizer® and the High Impact Changemaker System®. Attendees will learn how to navigate business complexities, accelerate success, and achieve service-led business growth.
With over five decades of combined experience from industry leaders, this event offers valuable, actionable insights that will transform your organization. Register now to secure your spot at this exclusive event.
Your Key Takeaways Will Be
New language to start using from day 1
First steps in developing the case for change
Organisation changes you should start making
Tips for extracting greater value from IT implementations
...and this is just to name a few!
Brands we've been privileged to work with include
The "Customer Service Revolutionizer®" and "High Impact Changemaker®" have been developed over many years working with the likes of these and other similar companies.
PLACEHOLDER - Shocking numbers
○ Overview
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Grab Your Tickets They Are Sold Out
We have limited seats for this event, and the demand for tickets have been rising everyday. The tickets are going to go very quickly, so get them whilst they are still available here.
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Your Speakers
Meet our speakers for the event. Learn from them how to start transforming the service you deliver to your customers and also how to generate potentially new revenue streams through new services.
Johann Diaz
Founder & Chief Strategy Officer, Service Revolution
Johann brings over three decades of experience at the forefront of technology-enabled Service Transformation.
An MBA graduate from Henley Business School, with a first degree in Electronic Engineering, his career has taken him from Customer Services Manager to Chief Operating Officer and from Executive Strategist to Director of Value Engineering.
Mark Vincent
Founder & CEO
Mark is a highly respected Change Leader, Behaviour Change Coach, and Speaker with over 25 years dedicated to guiding leaders through business change and transformation.
In 2010, Mark established Applied Change, building on his extensive experience in change. Collaborating with the University of West of England, he has since developed innovative tools and frameworks that help leaders to reduce resistance, increase engagement and deliver more impactful change.
Join Us at Greenlands, Henley-on-Thames
There are limited tickets available, and the event is going to be sold out. So, get your tickets before it's too late and join us at the beautiful location of the Henley Business School* on the banks of the River Thames in Oxfordshire - a location highly conducive to executive reflection & learning.
16th October from 9:30 AM
* This event is being run independent of Henley Business School
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